Skills & Competencies for IT Vendor Relationship Senior Manager

IT Vendor Relationship Senior Manager job profile

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JOB SUMMARY for IT Vendor Relationship Senior Manager

Designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.

JOB RESPONSIBILITIES for IT Vendor Relationship Senior Manager

Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.

IT Vendor Relationship Senior Manager SALARY RANGE

BASE 50%
$187,360
TOTAL 50%
$218,963
Job Level
M03
Job Code
IT10000408
Education/Degree
Bachelor's Degree
Reports To
Top Management

IT Vendor Relationship Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Relationship Senior Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for IT Vendor Relationship Senior Manager

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Names Information Technology Infrastructure Library concepts for business applications.
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Level 2 Behaviors
(Light Experience)
Supports the execution of IT services to align with methodologies and processes.
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Level 3 Behaviors
(Moderate Experience)
Utilizes ITIL processes to solve complex cross-platform infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Serves as the point of escalation for various aspects of the ITIL process within our business.
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Level 5 Behaviors
(Mastery)
Leads the monitoring of key ITIL processes to optimize and automate IT success.
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2 Job Family Competencies – IT Operations
Proficiency Level -2
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Lists specific systems work and ways to manage IT operations.
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Level 2 Behaviors
(Light Experience)
Receives and responds to service requests to be solved and fixed in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Works on projects that directly impact the performance improvement for IT operations that drive customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Sets transparency and integrity for IT operations to ensure reliability and quality of service.
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Level 5 Behaviors
(Mastery)
Leads functional area strategies for enhanced IT operations in a cross-functional area mode throughout our business.
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3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for IT Vendor Relationship Senior Manager

1 Core Competencies – Business Relationship Management
Proficiency Level -3
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Lists the tools and software used in business relationship management.
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Level 2 Behaviors
(Light Experience)
Responds to business partners' inquiries regarding providers' products and services.
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Level 3 Behaviors
(Moderate Experience)
Performs profile analysis to manage commercial customer portfolios and determine to cross-sell opportunities.
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Level 4 Behaviors
(Extensive Experience)
Maintains business development plans and strategies to prospect new and enhance and existing business relationships.
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Level 5 Behaviors
(Mastery)
Leads the adoption of relationship management tools.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

Summary of IT Vendor Relationship Senior Manager skills and competencies

There are 0 hard skills for IT Vendor Relationship Senior Manager.
10 general skills for IT Vendor Relationship Senior Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
10 soft skills for IT Vendor Relationship Senior Manager, Business Relationship Management, Budgeting, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Senior Manager, he or she needs to be skilled in Business Relationship Management, be skilled in Budgeting, and be skilled in Planning and Organizing.

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